Data Warehousing for Improved Customer Service

There is tremendous business insight that can be gleaned from data. However, if that data cannot be accessed easily, how much value can be drawn from it? Dataupia's on-demand data model is a perfect example of a true appliance-one that provides organizations with universal access to information in real-time so they can effectively use the information they have at their fingertips.

- John Myers
Principal, Buffalo Group and Telecom Channel Leader B-EYE-Network

In today's economy, every business is under increasing pressure to retain customers and find new ways to increase customer satisfaction. In fact, what customer service person isn't worried that a dissatisfied customer base will defect to a competitor?

Dataupia can help. Our data warehousing solution allows customer service personnel to keep pertinent information accessible with minimal overhead. So now, instead of guessing what satisfies your customers, you can implement programs based on sound judgment. Take better care of your customers without changing your existing business processes or BI applications.

What does unprecedented access to all of your data enable your business to do?

Provide consistent customer experiences across all channels
Reduce customer turnover
Identify cross-sell opportunities
Prevent operational inefficiency

Customer data is the last frontier for enterprise information integration. Until recently, it has existed in the least-funded silo. And yet, businesses now look to their existing customer base as a prime opportunity. When you create a unified view of your customer from disparate sources you have a powerful business asset. Cross-selling, multi-channel marketing and customer loyalty programs have an absolute dependency on customer data, specifically on years of detailed data.

Read the white paper

Understand the organizational impact from the growing volume of data and the demand for its availability, integration and analysis in the operational business intelligence and how an appliance like the Dataupia Satori Server can be deployed to solve such requirements.

Operational BI White Paper