Dataupia Customer Support
100% behind you.
At Dataupia, we stand 100% behind everything we do. You get a groundbreaking product supported by a solid foundation.
Our dedicated support team is comprised of industry veterans who work closely with Dataupia's field engineers to gain a solid understanding of a customer's unique environment so that you receive the highest level of support — from installation and deployment of the Dataupia data warehouse appliance to maintenance and expansion. Services include:
- Pre-installment assessments, architecture design, training and implementation planning
- Data definition assistance
- Optimization services and best practices
- And always — responsive technical support and expert consulting services
Dataupia customers have fast, easy access to support personnel via a toll-free number and email address. All issues or questions are addressed efficiently and effectively, thanks to clearly-defined escalation procedures and firm response- time and resolution targets.
Here are some of the features you can expect from Customer Support:
- Telephone support (toll free numbers)
- Email support requests
- Online case status
- Online knowledge base
- Software upgrades and updates
- Hardware support
- Technical account management
- Levels of support to suit your needs
For assistance, please email: firstname.lastname@example.org.
Please be prepared to provide the following information so we can quickly assist you:
- Service contract number
- Dataupia Satori Server 12000 serial number
- Contact information for the person that will troubleshoot the problem with the Dataupia Support Engineer
- Error codes recorded on the equipment displays or trapped by the host
- Severity of the problem
- What has been done so far to isolate the problem