Dataupia Customer Support

100% behind you.

At Dataupia, we stand 100% behind everything we do. You get a groundbreaking product supported by a solid foundation.

Our dedicated support team is comprised of industry veterans who work closely with Dataupia's field engineers to gain a solid understanding of a customer's unique environment so that you receive the highest level of support — from installation and deployment of the Dataupia data warehouse appliance to maintenance and expansion. Services include:

• Pre-installment assessments, architecture design, training and implementation planning
• Data definition assistance
• Optimization services and best practices
• And always — responsive technical support and expert consulting services

Dataupia customers have fast, easy access to support personnel via a toll-free number and email address. All issues or questions are addressed efficiently and effectively, thanks to clearly-defined escalation procedures and firm response- time and resolution targets.

Here are some of the features you can expect from Customer Support:

• Telephone support (toll free numbers)
• Email support requests
• Online case status
• Online knowledge base
• Software upgrades and updates
• Hardware support
• Technical account management
• Levels of support to suit your needs

For assistance, please email: support@dataupia.com.

Please be prepared to provide the following information so we can quickly assist you:

• Service contract number
• Dataupia™ Satori Server 12000 serial number
• Contact information for the person that will troubleshoot the problem with the Dataupia Support Engineer
• Error codes recorded on the equipment displays or trapped by the host
• Severity of the problem
• What has been done so far to isolate the problem