What if you could track metrics for each salesperson throughout the day? A dashboard could show you how each salesperson is doing, rank salespeople by performance and highlight where someone was having difficulties. That's just one way companies are starting to use operational business intelligence. In this Q&A, BI expert Wayne Eckerson explains this new type of BI and its benefits. Full Story
Business intelligence has "invaded" the operational space, offering in-line analytics, real-time or near real-time decision-making support for all employees. Analyst Claudia Imhoff shines a spotlight on using operational BI to build business success. Full Story
Learn how Casual Male Retail Group and Eastern Mountain Sports are using near-real-time data to increase sales, improve operations and deliver top-notch customer service. Full Story
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